If you have any suggestions to improve our services, please use the “Suggestion Box”, or speak to any of our Doctors, Practice Nurses, Receptionists or Practice Manager who will be happy to hear from you personally.
If you are unhappy about any aspect of our service, the Practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Please speak in the first instance to the Practice Manager, Mr Samuel Kiff, who will give you further
information. Our Practice Complaints Leaflet gives details of the procedure and is available at reception.
Our aim is to give you the highest possible standard of service and we try to resolve problems quickly.
LLAIS – WEST WALES REGION
If you need help to raise a concern, Llais – your voice in health and social care can help you do this.
Llais is an independent body and its free Advocacy service can provide information, advice and support to members of the public who may wish to raise a concern.
Llais can support you to raise a concern and give advice on the most appropriate course of action.
You can contact your local Llais office at the following address:
Llais – West Wales
Government Building
Picton Terrace
Carmarthen
SA31 1BT
Tel: 01646 697610
Email: [email protected]
To access Llais’ website go to:
Raising a concern about health and social care services | Llais
