Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access Standards
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for ... [continue] Access Standards
Access to medical records
Patients have a right to inspect or receive copies of their medical records, through a ‘Subject Access Request’. Please contact the surgery to access the request form. This includes a ... [continue] Access to medical records
Carers
Do you voluntarily look after someone who is ill, frail, disabled or mentally ill? If so, you are are a Carer and we would like to support you. We are ... [continue] Carers
Confidentiality and computers
All our staff respect and observe strict rules of confidentiality relating to patient records. A private room is available if you wish to speak to any member of staff in ... [continue] Confidentiality and computers
Expedite letters
As a result of the COVID-19 pandemic, current wait times for NHS outpatient appointments have increased significantly. When patients contact their local hospitals to find out when they might be ... [continue] Expedite letters
How to register
Generally, we will only accept new patients living within the Practice catchment area. Please ask at Reception if you are unsure whether your address is within our area. We will not ... [continue] How to register
Patient Feedback questionnaire 2022
National Patient Experience Questionnaire. We would like our patients to think about their most recent experience with the practice, which may be an appointment in the surgery, a telephone consultation, ... [continue] Patient Feedback questionnaire 2022
Patient Self-Referrals
There are a variety of services within the Hywel Dda Health Board that patients can self-refer, without having to see the GP. Physiotherapy accepts self-referrals via an online portal for ... [continue] Patient Self-Referrals
Practice boundary
Please ask at Reception if you are unsure whether your address is within our area. Winch Lane Boundary (2)
Suggestions and complaints
If you have any suggestions to improve our services, please use the “Suggestion Box”, or speak to any of our Doctors, Practice Nurses, Receptionists or Practice Manager who will be ... [continue] Suggestions and complaints
Updating your details
Please let us know if your personal details change. If you move outside the Practice boundary area, you should register with another more local Doctor.
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We aim to treat our patients courteously at all times and would expect our patients to treat our staff in the same way. In line with the rest of the ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 22nd October, 2014
